1. 30-Day Return Window

We offer an explicit 30-day return policy. This means you have exactly 30 calendar days after receiving your jersey shipment to request a formal return. To be eligible for a full standard return value, your item must meet the following guidelines:

• The jersey must remain unworn, unwashed, and in the exact condition you received it.
• All original factory tags, team labels, and protective packaging must remain fully attached.
• You must supply the original digital purchase receipt or verifiable invoice proof from jerseyvix.com.

2. Step-by-Step Return Process

To ensure quick handling by our warehouse staff, please use our standardized return process:

3. Return Shipping Costs & Restocking Fees

We maintain a straightforward, low-friction fee infrastructure designed to give you complete trust:

• Restocking Fees: $0.00 (NONE). We never charge additional administrative, cleaning, or handling fees for processed returns.
• Return Shipping Cost: If the return is due to our error (e.g., incorrect jersey variant, wrong sizing shipped, factory flaw), jerseyvix.com covers 100% of the return label cost. If the return is due to customer choice or change of mind (e.g., you ordered the wrong size or decided you no longer want the player/team), the customer is responsible for actual return shipping postal costs.

4. Damaged, Defective, or Incorrect Items

Please inspect your jersey shipment carefully upon delivery. If the item has structural issues, misprints, or is not the specific sports jersey you bought, do not worry. Contact our 24/7 customer desk immediately. We will ship out a flawless replacement jersey instantly at zero added charge, or issue a full refund while providing a pre-paid postal return label to collect the defective item.

5. Non-Returnable & Final Sale Conditions

To maintain absolute transparency, certain specific customized item conditions cannot be returned:

• Customized sports jerseys featuring your personal name, unique numbers, or specialized custom team combinations.
• Items clearly marked as "Final Sale" or promotional clearance inventory during exclusive seasonal campaigns.
• Jerseys that have been worn, washed, stained, or are missing their original product merchandise tracking tags.

6. Refund Inspection Timeline

Once your returned item arrives at our physical processing center, our staff inspects the condition attributes. We will send an immediate email notifying you that your return package has been safely received. Following approval, your refund is processed, and a full credit is automatically pushed to your original credit card or initial payment gateway within 5 to 7 business days.